Privacy Policy

Effective Date: April 17, 2025

ShipSlash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII): Such as your name, email address, phone number, shipping and billing addresses, and payment information.
Account Information: Including your username, password, and preferences.
Usage Data: Information about how you interact with our website and services, including IP address, browser type, and pages visited.
Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze site traffic, and for marketing purposes.

2. How We Use Your Information

We use the information we collect to provide and manage our services effectively. This includes facilitating label creation, and managing shipments. Your information is necessary to process transactions, verify your identity when required, and send you order confirmations, invoices, and any service-related communication.

In addition to service-related functions, we may use your information to communicate with you directly. This includes updates about your account, announcements regarding new features, promotional content (which you can opt out of), and responses to inquiries you submit. These communications help us maintain transparency and enhance your experience with our platform.

We also analyze how our users interact with our website and tools in order to improve functionality and overall user experience. This includes monitoring performance metrics, troubleshooting issues, and developing new features. By understanding how our services are used, we can better tailor future improvements to meet your needs.

Lastly, we may use your data to comply with legal obligations and enforce our terms and conditions. This includes fraud prevention, dispute resolution, and ensuring the security and integrity of our systems.

3. Sharing Your Information

We do not sell your personal information to third parties. However, in order to operate our services effectively, we may share your information with trusted service providers. These third parties perform various functions on our behalf, such as payment processing, shipping integration, customer support, analytics, and technical infrastructure.

We may also disclose your personal information if required by law or in response to valid legal requests by public authorities. This may include responding to subpoenas, court orders, or other legal processes when disclosure is necessary to comply with our legal obligations or to protect the rights and safety of our users and the public.

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your personal information continues to be protected in accordance with this policy.

4. Your Rights and Choices

You have the right to access and update the personal information we hold about you. This can be done through your account profile page or by contacting our support team. We encourage you to keep your information current to ensure seamless service.

You may also opt out of receiving marketing or promotional communications by following the unsubscribe instructions included in our emails. Please note that you may still receive non-promotional messages related to your account or transactions.

If you wish to have your personal data deleted, you may submit a request, and we will honor it in accordance with applicable legal and operational obligations. There may be certain data we are required to retain for compliance, fraud prevention, or recordkeeping.

Currently, our website does not respond to “Do Not Track” signals from web browsers, as there is no universal standard for such settings. However, we do offer other privacy options described in this policy.

5. California Privacy Rights (CCPA/CPRA)

This section of the Privacy Policy applies solely to residents of California and is provided in accordance with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). These disclosures supplement any other privacy notices previously or currently provided by ShipSlash and pertain to personal information collected over the past twelve (12) months.

i. Categories of Personal Information Collected
ShipSlash collects certain categories of personal information from California consumers, including identifiers such as your name, mailing address, IP address, email address, and account credentials; customer records information such as your contact and limited financial details for transactional purposes; commercial information related to products or services you’ve purchased or considered; internet and electronic activity information, including interactions with our website or applications; geolocation data derived from your device usage; and inferences drawn from your behavior to improve your experience. We do not collect protected classification characteristics, biometric data, audio or visual recordings, professional or employment-related data, education records, or sensitive categories unless otherwise specified.

ii. Sources of Personal Information
This personal information is collected directly from you, from the devices you use to interact with our services, and from third-party service providers and affiliates that support our platform.

iii. Purpose of Collection
We use the data we collect to provide and manage our services, respond to inquiries, improve platform performance and user experience, detect fraud or misuse, and comply with applicable legal requirements.

iv. Sharing and Disclosure of Information
ShipSlash may share personal information with affiliates and partners who help support or deliver our services, service providers who assist with hosting, analytics, payment processing, and customer support, advertising networks for limited marketing or analytics purposes, and government agencies when legally required. Although ShipSlash does not sell personal information in the conventional sense, certain types of data sharing for targeted advertising or analytics may be considered a “sale” or “sharing” under the CCPA. You may opt out of such practices as described below.

v. Your Rights Under the CCPA
As a California resident, you have several rights under the CCPA, including the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal data (subject to exceptions); the right to correct inaccurate information; the right to opt out of the sale or sharing of your personal data; the right to limit the use of sensitive personal information (if applicable); and the right to be free from discrimination when exercising your privacy rights.

6. Data Security

We take the security of your personal information seriously. ShipSlash implements reasonable and appropriate technical and organizational safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. While no system can be 100% secure, we regularly assess and enhance our security practices to protect user information to the fullest extent possible.

7. International Data Transfers

Your personal information may be stored and processed in the United States or other countries where we or our service providers maintain facilities. By using our services, you acknowledge and consent to the transfer of your data to locations outside of your jurisdiction, which may have data protection laws that differ from those in your region.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in legal, technical, or business developments. When we update our policy, we will post the revised version on this page and update the “Effective Date” at the top. We encourage you to review this page periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to contact us. You can reach us via email at info@shipslash.com.